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Open the folder which has your document name (with %20 representing spaces).

Move to the location found in step 3 above.

Select the Show hidden files, folders and drives radio button.

Remove the tick next to Hide Extensions for known file types.

In the Options dialog box select Save from the left hand menu.

These can be found via File, Open and clicking the Recover Unsaved Documents button found at the very bottom of the Recent File List. If no file is found you need to find the Autosave file and copy it to the location shown when Recover is used. You can open it simply by double-clicking on it - the file will open in Word as usual and you can then use "Save As" to save it to the right location. So if the file you were working on was called "My New Word File.docx", then the last auto-saved version would be called "AutoRecovery of My New Word File.asd". The file name will be the same as the name of the file you were working on but with "AutoRecovery save of" at the start. asd filesĪutomatic versions of files do not end with ".docx" or ".doc" like normal Word documents - they end with ".asd" which stands for "auto-saved document".

Any automatically saved files will then be listed as.

Microsoft word 2016 mac crashes wheb saving windows#

Click on Windows Explorer icon on the task bar.So in the example above, this would mean going to the "N:" drive. If you are not using the same computer, then you have to go to the file location where Word auto-saved the file. You can then click through them and choose any that you want to keep, using "Save As" to save a copy of the file. When you open it, Word will automatically check for any auto-saved files on the left-hand side of the screen. Firstly, if you are at the same computer you were using when the problem occurred and nobody else has used it in the meantime, then once you have been able to restart or log back on to the computer, open Word again. There are two ways to recover information. In this example, that means that at most you will have lost 10 minutes worth of work. If the computer you are using crashes while you are working on a document, you will probably have lost some information, but you should be able to recover the last saved autoversion. If Word is closed normally these auto recovery files are not saved. They mean that every 10 minutes, a copy of the work in progress will be automatically saved to the user's N:drive.

These are the standard settings for users on IT Services computers. Shown below this is the AutoRecover file location which in this example is "N:\" - ie the individual N:drive for the user.

Tick 'Keep the last saved autoversion if I close without saving' check box.

In the minutes box, type or select a number to determine how often you want to save files eg every 10 minutes.

Tick the Save AutoRecover information every check box.

In Word 2016, you can see how this is set up in the Options. But AutoRecover does not replace regularly saving your files, you must still do this. Of course, the best way to guard against this risk is to be in the habit of regularly saving your files while you are working (every 10 minutes is recommended).įortunately many programs, such as Microsoft Word, have an in-built "auto-save" function that automatically backs up a copy of your work every few minutes. This can be very frustrating and lead to a lot of extra work. If you are part-way through working on a document when due to circumstances outside your control (such as the computer crashing or a network problem), you are unable to continue, there is a danger that the changes you have made will have been lost.

We’re listening.1643How can I recover a Word document I was working on when my computer crashed?

Microsoft word 2016 mac crashes wheb saving how to#

We love reading your suggestions on new features and feedback about how you use our products! To learn more about how to share feedback, see How do I give feedback on Microsoft Office.

You can send feedback directly to our Office teams.įor Mac users, in Office 2016 for Mac, click the smiley icon in the upper-right corner.

Microsoft word 2016 mac crashes wheb saving download#

If you have a Microsoft 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us link at the bottom of this page. We recommend you check the installed versions of the font. If you have multiple versions, then make sure the latest version of the font is active.įor more information, read about how to fix Issues with fonts in Office for macOS Need more help? Text appears garbled or in a different font Users may see issues with fonts when using version 16.9 of Microsoft Word, Excel, Outlook, OneNote and Microsoft PowerPoint on macOS.